Data Deletion

The account owner can delete the whole workspace and its data from the dashboard:

1. 1Sign in to Sehaby with the owner account.
2. 2Open Settings, then Danger zone.
3. 3Choose Delete workspace.
4. 4Type the workspace name to confirm, then confirm the deletion.

Deletion happens at once: we stop the WhatsApp connection at Meta and delete the stored access, remove saved cards at the payment gateway and end the subscription, delete stored media and files, then all workspace data. Your sign-in account itself stays so you can join another workspace or create a new one; you can ask us to delete it by email as described below. We recommend exporting your contacts and reports first, because deletion cannot be undone.

If you connected WhatsApp through Meta's window, you can disconnect it from the “Connect WhatsApp” page in the dashboard with “Disconnect number”. You can also remove Sehaby's access from the business integrations settings of your Facebook account or Meta business portfolio.

Once access is removed, we stop receiving data from that account and delete the stored access permissions. Your WhatsApp Business account and phone number stay in your Meta business portfolio.

To move the number to another provider after disconnecting it or deleting the workspace, reset the number's two-step verification in Meta's WhatsApp Manager.

Anyone whose personal data we process can ask us to delete it. This includes website visitors, people who contacted us, team members of a subscriber, and customers who messaged a business using Sehaby.

Send an email to info@sehaby.com with the subject “Data deletion request” and include:

• Your full name.
• The phone number or email address linked to your data.
• The name of the business you dealt with, if you are a customer of a Sehaby subscriber.
• A short description of what you want deleted.

We may ask you to confirm that the data belongs to you. We will never ask for your password.

If you are a customer of a business that uses Sehaby, that business controls your data. We will forward your request to it and help it complete the deletion.

• Workspace data and its team memberships, and sign-in accounts when you ask us to delete them.
• Contacts, tags, attributes and notes.
• Conversations, messages and media files stored on the platform.
• Flows, auto-reply rules, campaigns and reports.
• API keys, webhook settings and access permissions for the connected WhatsApp account.

Messages already delivered stay on the recipients' phones. Templates submitted to Meta remain in your WhatsApp Business account, which Meta manages.

• Invoices and payment records, for the period required by the applicable commercial and tax regulations. They keep the workspace name and the invoice details only, with no link to the deleted contacts, conversations or team members.
• Data needed to resolve a dispute or meet a legal obligation, only for as long as needed.
• A minimal record of the deletion request itself, to show that it was completed.

Deleted data leaves our backups on their regular rotation and is not used in the meantime.

Deletion from Settings happens at once. Email requests are completed within 30 days of confirming the request; when one is done, we send a confirmation to the email address it came from, with a reference number you can use for any follow-up.

For any question about deleting your data, email us at info@sehaby.com. Sehaby is owned and operated by شركة شامخات القابضة, Kingdom of Saudi Arabia.