Practical examples for every sector
How businesses in common Saudi sectors use the platform with their customers. Adapt each example to fit your own business.
E-commerce
Keep customers informed from checkout to delivery, and bring back customers who left items in their cart.
Use cases
- 1
Instant order confirmation
An automatic message with the order number, total and expected delivery date.
- 2
Shipping updates
Let customers know when their order is out for delivery, with a tracking link.
- 3
Abandoned carts
A reminder for customers who agreed to marketing messages, with a button to complete the order.
Sample message
Rayhan Perfumes
WhatsApp Business
Hi Noura, we received your order RY-10520 for SAR 480. It will arrive within 2 business days.
10:30
Clinics and medical centers
Confirm and remind patients of their appointments, and answer routine questions without tying up reception.
Use cases
- 1
Appointment reminders
A message the day before, with buttons to confirm or ask to reschedule.
- 2
Booking requests in chat
A flow asks for the specialty and a preferred time, then passes the request to reception.
- 3
Common patient questions
The AI assistant answers about hours, location and accepted insurance from your clinic's information.
Sample message
Lamsa Dental Clinics
WhatsApp Business
Hi Abdullah, a reminder of your appointment tomorrow at 5:30 PM at our Jeddah branch. Will you attend?
10:30
Real estate
Turn every inquiry into a qualified request and route it to the right agent, then track it as a deal.
Use cases
- 1
Qualify requests
A flow asks for property type, district and budget, and saves the answers to the contact profile.
- 2
Route to agents
Assign each request to the agent who covers that district or property type.
- 3
Track deals
Each interested client is a deal in your pipeline, from first message to signed contract.
Sample message
Rekaz Real Estate
WhatsApp Business
Welcome to Rekaz Real Estate. What type of property are you looking for?
10:30
Education and training
Register trainees in chat, remind them before each session and send certificates when they finish.
Use cases
- 1
Course registration
A flow lists available courses and collects the trainee's details.
- 2
Session reminders
A message with the time and the link or location before each session.
- 3
Certificates
Send the certificate as a file after completion, directly from your system through the API.
Sample message
Madar Training Academy
WhatsApp Business
Hi Sarah, the Project Management course starts on Sunday at 7 PM. You'll receive the session link one hour before it starts.
10:30
Restaurants and cafés
Share your menu in a tap, take table bookings in chat and keep regular customers coming back.
Use cases
- 1
Menu in a tap
A list message shows your menu sections so customers can pick what they want.
- 2
Table bookings
A flow asks for party size and time, then confirms the booking.
- 3
Offers for regulars
Marketing campaigns to customers who agreed to receive your offers.
Sample message
Sufrat Al-Bait Restaurant
WhatsApp Business
Welcome to Sufrat Al-Bait. Choose a section from our menu:
10:30
Salons and beauty centers
Show your services and prices, confirm every booking and follow up after the visit.
Use cases
- 1
Services and prices
A list message with your services, and the AI assistant answers price questions from your information.
- 2
Booking confirmations
Instant confirmation and a reminder before the visit, with an option to reschedule.
- 3
After-visit follow-up
A thank-you message and a short feedback request after the service.
Sample message
Lamsat Jamal Salon
WhatsApp Business
Hi Lama, your skin care appointment is confirmed for Thursday at 4:00 PM.
10:30
Automotive
Book maintenance visits, update customers when their car is ready and follow every sales inquiry.
Use cases
- 1
Service booking
A flow collects the car model, the service needed and a preferred time.
- 2
Status updates
A message when the service is done, with the invoice total.
- 3
Sales follow-up
Every inquiry about a car becomes a deal your sales team follows up.
Sample message
Al-Nukhba Motors
WhatsApp Business
Hi Faisal, your car is ready for pickup. The service total is SAR 850, and pickup is open until 10 PM.
10:30
Services
Receive service requests, keep customers updated before each visit and remind them about renewals.
Use cases
- 1
Service requests
A flow asks for the service type, location and time, then assigns the request to a technician.
- 2
Visit updates
A message with the team's arrival time before each visit.
- 3
Renewal reminders
Operational messages from your system through the API to remind customers about contracts and subscriptions.
Sample message
Lamaa Car Wash
WhatsApp Business
Hi Khalid, our mobile wash team is on the way and should arrive in about 30 minutes.
10:30
Don't see your sector?
Tell us how you work with your customers, and we'll show you how the platform fits.